Refund policy

Return Policy for online purchases:

We want you to be happy with your purchase or gift from ournewbabyinc.com. If for some reason you are not satisfied with your purchase, you may return new, unused, unwashed or defective merchandise within 30 days with your packing slip for a full refund (less actual shipping charges (if purchased with our free shipping promotion) and surcharges). Returns are welcome by mail (following the steps outlined below) or in store. Our New Baby! reserves the right to reject any return which does not meet our conditional requirements for return. Furniture, personal use items, custom or personalized orders are considered final sale, unless there is a manufacturer's defect, in which case Our New Baby! and the manufacturer of the defective or damaged item will work together to repair or replace your item based on the manufacturer's warranty coverage.

To return by mail:

Repack the item in its original box. 
Write return on your return packing slip and include the slip in the box with your returned item.
ournewbabyinc.com is not responsible for item's which are lost or damaged in transit. You may want to insure your package for its return. 
Mail your return with paid postage to:

 
Our New Baby! Inc
3119 Ross Clark Circle
Dothan, AL 36303
334-702-2712

Please allow 10 business days once we have received your return to process and issue your refund. Shipping charges and other surcharges will only be credited if the item arrives damaged due to shipping or is defective.
Items returned which were purchased with our "Free-Shipping" offer will have the actual shipping charges (what it cost to ship to you) deducted from your refund. Shipping charges are not refundable.

Returned items must be in new, unused, unwashed condition with all instructions, warranty cards and original packaging. A 25% re-stocking fee will be applied against all new, unused items returned with an open box or missing instructions, warranty card, or box.

All items must be returned within 30 days of purchase unless previously approved by a manager. You may reach us at (334) 702-2712, or by e-mail at sales@ournewbabyinc.com.

If you receive an item that is damaged or defective we will work with you to replace the damaged parts, if applicable, or send out a replacement. ournewbabyinc.com and the manufacturer of the defective or damaged item will work together to repair or replace your item based on the manufacturer's warranty coverage.

If you have any questions regarding our return policy you may reach customer service by e-mail at sales@ournewbabyinc.com or by phone at (334) 702-2712.